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Charge 3 has developed vertical lines on the screen

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‎06-25-2020 14:06 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

‎06-25-2020 14:06 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

Vertical white lines have shown up on my Fitbit, I've tried to turn it off with the charger attached and reboot it but it hasn't made any difference! I can't even set my exercise tracker anymore! Please help!

 

Moderator Edit: Clarified subject

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‎06-27-2020 17:42 - edited ‎10-11-2023 18:20

‎06-27-2020 17:42 - edited ‎10-11-2023 18:20

Hi there @Lou_M, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Charge 3's screen prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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