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Charge 3 has dull screen and lines

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‎07-25-2020 06:49 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-25-2020 06:49 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Hi,

A few days ago after charging my device it started showing vertical lines and a dull screen. After reading guidance on posts I’ve tried the standard restart several times, changing  the clock face and the long restart. The problem keeps recurring. Please let me know if there’s anything I can do to fix or replace my device.

 

 

Moderator edit: subject for clarity

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‎07-26-2020 18:39 - edited ‎07-26-2020 18:43

‎07-26-2020 18:39 - edited ‎07-26-2020 18:43

Welcome to the Fitbit Community, @VicBUK.

 

I am sorry to hear your Charge 3 is showing vertical lines and has a dull screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You can take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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