Charge 3 has faded vertical white lines on the screen

[Tetrode]

Hi

My Charge 3 has faded vertical white lines on the screen. What I tried after researching on the forums:

• change clock face
• reboot
• hard reset with deleting it from the app and reconnecting

What did I want to do but did not work:

• long restart: device plugged in, holding the button for 15 sec. did not do anything

Do I have other options?

Thanks

Mark

[JuanJoFitbit]

Hi @Tetrode, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 shows faded and vertical lines. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon. You will receive an email from them soon.

I'll be around if any question arises.