Charge 3 has grey lines on display

[jersen]

I have owned my Charge 3 for 15 months. Can provide evidence. In the last three days vertical grey lines have appeared on the display. In practice, this means I have difficulty reading the content. I have restarted and charged the device, but it makes no difference. What would you advise? If it cannot be fixed a refund would be appropriate in my view. The device shoulds not fail in this way after just 15 months, but if there is a fix I would welcome it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @jersen, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 shows grey vertical lines across. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again
8. Try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed

Keep me posted on the outcome.

[jersen]

Hi JuanJo

Thanks for your message. I have followed your advice precisely as given, but I am afraid it has made no difference. The grey lines are still there. I was already using a standard Fitbit clock face. I await your comments.

[Purplekins]

Hi!

I also have the same issue which started this afternoon after I charged my fitbitand I have followed the advice in the forums, it looks like the only resolution was to get a replacement fitbit. 

[GunnyG]

@JuanJoFitbit I am having the same issue. I have followed all the suggestions and the lines are still there. My warranty is coming to end soon and I would appreciate a direct response on the issue and what my options are. My charge 3 experience has been frustrating as I already had to have the device replaced once.