Charge 3 has grey vertical lines on screen

[Hwyl]

I have only joined this forum because it seem impossible to contact Fitbit support by phone or email! 😡

originally just a small area at the top of numbers was missing it has now progressed to vertical grey lines down the whole screen!

have tried all the things suggested to rectify this but with no effect.

as this appears to be a common issue it’s dissappointing that fitbit appear to have nothing in place to deal with what is clearly a common problem 

This is my second Fitbit product I had no issues with my charge 2 but if Fitbit can’t resolve this matter it will certainly be my last!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hwyl.

I appreciate your participation in the Forums and sharing that your Charge 3 is showing grey vertical lines on screen and you're having difficulty contacting our Support team via phone or email. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thanks for trying to resolve this and I am here to help. Before considering other options, could you please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to your response. 

[bubbads54]

I am having the same issue.  It is slow to respond to touch and there are grey vertical lines on the face.  I tried all of the other troubleshooting and contacted customer service via a chat.  He was supposed to send me instructions via email but I have not gotten them yet.  It is under warranty so why can't I just get a new one?

[LiliyaFitbit]

Welcome to the Fitbit Community, @bubbads54.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and contacting our Support team about this. I understand your concern and I am sorry that you haven't received an email from our team. I've sent this information to them and you should be receiving a reply soon. Please keep an eye on your inbox. In the meantime, you can take a look at this page for more information about the warranty policy.

I'll be around if you have any questions.