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Charge 3 has horizontal lines across the screen

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After several (and more) replacements over the time I’ve had my charge 3 horizontal lines across the screen! Reset, change clock faces reboots this is an ongoing issue. Charge on a weekly basis never let it drop below 20% battery life but Very disappointed with the quality and constant issues relating to charge 3. I believe the device is still under warranty from previous replacement?

please advise

 

 

Moderator edit: updated subject for clarity.

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Warranty is here 

 

It covers the original fitbit not a replacement

Community Council Member

Wendy | CA | Moto G6 Android

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2 REPLIES 2

Warranty is here 

 

It covers the original fitbit not a replacement

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

Welcome to the Fitbit Community, @Mscholey and thanks for getting back to us @WendyB. I'll be glad to assist with your Charge 3 inquiry. Thank you for letting us know the steps you have followed and I realize that this situation is difficult, but let's try a solution. 

 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. You can check help article: Can I extend my Fitbit device's battery life?

 

Thank you for sharing the Warranty with us @WendyB.

 

Keep on visiting the forums. 

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