11-19-2020
05:06
- last edited on
11-19-2020
06:59
by
AndreaFitbit
11-19-2020
05:06
- last edited on
11-19-2020
06:59
by
AndreaFitbit
After several (and more) replacements over the time I’ve had my charge 3 horizontal lines across the screen! Reset, change clock faces reboots this is an ongoing issue. Charge on a weekly basis never let it drop below 20% battery life but Very disappointed with the quality and constant issues relating to charge 3. I believe the device is still under warranty from previous replacement?
please advise
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
11-19-2020 06:47
11-19-2020 06:47
It covers the original fitbit not a replacement
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
11-19-2020 06:47
11-19-2020 06:47
It covers the original fitbit not a replacement
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
11-19-2020 07:08
11-19-2020 07:08
Welcome to the Fitbit Community, @Mscholey and thanks for getting back to us @WendyB. I'll be glad to assist with your Charge 3 inquiry. Thank you for letting us know the steps you have followed and I realize that this situation is difficult, but let's try a solution.
I went ahead and created a case on your behalf and a customer support representative will contact you soon. You can check help article: Can I extend my Fitbit device's battery life?
Thank you for sharing the Warranty with us @WendyB.
Keep on visiting the forums.