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Charge 3 has horizontal lines on the screen and battery is draining quickly

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‎04-27-2020 09:07 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-27-2020 09:07 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

Hi. My Fitbit charge 3 has horizontal lines making it difficult to see. Have tried to change clock but still getting the problem.  Also battery fully charged yesterday but reported at 16% next day!  Purchased exactly 1 year ago.

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 13:51 - edited ‎11-07-2023 07:19

‎05-12-2020 13:51 - edited ‎11-07-2023 07:19

Hi there @Duffers15, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the lines on your Charge 3's screen and battery short life. Thanks for the steps you've tried in order to fix the issues prior to contacting us. We're here to help you.

I've seen you contacted our Support Team after posting here and saw that they helped you to get you back on track. 🙂

We'll be around if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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