Charge 3 has horizontal lines on the screen

[Deee1975]

My charge 3 has recently lost some display due to horizontal lines running through the screen. It makes some stats hard to read. I have tried all the suggested fixes from Fitbit live chat support but no change. The screen has worsened since yesterday.  Pls help ..thanks in advance

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Deee1975.

I'm sorry to hear that your Fitbit Charge 3 display is showing lines on the screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

On this case, I would recommend updating Customer Support on the same case created previously. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Deee1975]

After following the instructions to hard reset and change my clock face there was no change to the display and it has gradually worsened 

 

[EdsonFitbit]

Thanks for your response @Deee1975.

I just sent this information to Customer Support to continue providing assistance. Please check your inbox on the next days. They will let you know how to proceed. Thanks for your patience.

Please let us know if you have any question.