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Charge 3 has horizontal lines on the screen

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‎10-26-2021 11:35 - last edited on ‎10-26-2021 11:51 by Fitbit Moderator

‎10-26-2021 11:35 - last edited on ‎10-26-2021 11:51 by Fitbit Moderator

My charge 3 has horizontal lines, the graphics are missing giving the allusion of black lines. I have restarted it to the smiley face with no improvment and tried the long restart although I can't get it to work as described in a post. What should I do please

 

 

Moderator Edit: Clarified subject

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‎10-26-2021 12:00 - last edited on ‎07-16-2024 06:53 by Fitbit Moderator

‎10-26-2021 12:00 - last edited on ‎07-16-2024 06:53 by Fitbit Moderator

Hi there @Nigel_B. 

Thanks for the detailed information shared and for already restarting your device. Since the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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