Charge 3 has horizontal lines on top half of screen

[Romrose]

My Charge 3, purchased in June 2019, recently developed horizontal lines across the top half of the screen. The issue seems to be spreading to the bottom half. I have tried the restart options offered in this forum. Please help. 

This device was $150, which is a lot of money to pay for something that hasd only lasted a bit over a year.

Moderator edit: format

[JuanJoFitbit]

Hi @Romrose, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 shows horizontal lines on the top half. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the horizontal lines disappear.

Keep me posted on the outcome.

[el.rickster]

I now have this issue too.  I get a new line almost daily. Soon there to half of my screen will be blank.

i have restarted my Fitbit and swapped out click faces. The lines are there on every screen, not just the clock face. What do I do?

[Romrose]

Hi @JuanJoFitbit,  all the clock faces I have used are developed by Fitbit. I only used the clock faces in the app, I don't even know how to download third party clock faces. The clock faces all say Offered by:Fitbit.

I have tried switching between the different faces and doing the reboot options all you moderators have suggested in this forum. Nothing is working. I do not swim and have not gotten the device wet, other than when washing my hands. I take it off before I take a shower. 

[Romrose]

@JuanJoFitbit, please respond to my reply from a few days ago. Thanks. 

[Gkoumas]

Hello, i am having the exact same problem.

I tried to reboot and to change clock but the blank rows keep showin and even increasing.

What to do?

[Gkoumas]

Additionally, i bouth mine on february 2020, so it is lesss than a year, and it is a pity for a so nice watch which costs around 150 euro to has so soon that problem.

I hope that it can be done sonething to find a solution.