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Charge 3 has horizontal white lines across the screen

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‎06-09-2021 03:56 - last edited on ‎06-09-2021 04:05 by Fitbit Moderator

‎06-09-2021 03:56 - last edited on ‎06-09-2021 04:05 by Fitbit Moderator

On 6/7 my battery was low and when plugged into the charger white horizontal lines appeared. Since then, the white lines are getting worse and the heart rate is continuously fast and the sleep monitoring no longer works. I have reset several times, tried several long resets, changed the clock face, etc. Nothing works. Any additional ideas? This fitbit was replacement from a prior problem and is less than a year old, although with so many having the same issue, could it be an update malfunction?  

 

 

Moderator edit: subject for clarity

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‎06-09-2021 04:14

‎06-09-2021 04:14

Hello @SusaSF. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that I'm not sure about what could have caused the screen inconvenience, but it currently gets resolved by following the tips suggested in this thread. 

 

It seems that you've followed most of the troubleshooting steps, so my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can do this through the link provided in the thread above or you can click here to get connected. 

 

Make sure to explain the inconvenience including the Heart Rate and Sleep issue and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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