Charge 3 has lines across the screen and battery is draining quickly

[esmithee5]

My charge 3 has multiple lines across the screen as well as is losing its battery extremely fast compared to before the lines appeared. This is a fairly new Fitbit.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @esmithee5, it's nice to have a new member around! 

For the lines across the screen, I'd recommend restarting your Charge 3 by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Battery use is affected by various factors and settings. We provide tips for preventing battery drain at Can I improve my Fitbit device's battery life? help article. If the charging instructions and battery preservation tips don't help, meaning you're still seeing a rapid and unexplained battery drain, let me know.

I'll be around, keep me in the loop!

[Usernamer]

My Charge 3 will soon be a year old. It has been problem free until now. I have multiple lines running across the screen and my battery now only lasts a few days rather than a week. I’ve performed the reset without the charger attached and with. The problem was not resolved. Please advise. 

[Sweett56]

My fibit display was going mad for a few days lines everywhere and screen jumping around etc, now i have no display at all, the device is still syncing to my phone and tablet but its no good if i cant view the info when im wearing the fit bit, ive tried the restart information given on the forum but no luck, what can I do now

[MarreFitbit]

@Usernamer Welcome on board. Thanks for troubleshooting your Charge 3's display and battery prior to contacting us.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hello there @Sweett56.  Thanks for restarting your Charge 3. Nice way to go!

Since the restart didn't work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome, I'll be around and glad to further assist you. 

[Usernamer]

I can’t seem to get my watch to behave the way it is supposed to in a long restart.

Moderator edit: removed personal information

[MarreFitbit]

Hello there @Usernamer. Please check your inbox if you haven't so, our Support Team already replied to the case I created on your behalf. You're in good hands now. 😉

Let me know if there's anything else I may do to assist you with. 

[Katie1387]

I'm currently having the same issues.  I tried restarting the device and nothing changed.  When I plug the device into the charger, for example, it's reading 6%.  I check it 2 mins later and it reads 38%.  It's almost as if it's not reading the charge correctly.  There are also a few black lines towards the top of the screen.  PLEASE HELP!

[Handz88]

Having the same issue, Fitbit is less then a year old and last week I have lines across, red light showing on the back, doesn't read HR and battery lasts maybe a day... I changed the face, I've done a reboot and factory reset and nothing seems to help... 

Thank You

[Paralegal1999]

Reset didn't work and I'm also only getting 2-3 days on a battery charge instead of almost a week and I have changed no settings. 

[MarreFitbit]

Hi there @Katie1387, @Handz88, and @Paralegal1999, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen and battery issues. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.