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Charge 3 has lines across the screen and will not sync

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‎09-30-2020 09:57 - last edited on ‎10-01-2020 05:12 by Fitbit Moderator

‎09-30-2020 09:57 - last edited on ‎10-01-2020 05:12 by Fitbit Moderator

The screen on my Charge 3 has gone from black to grey with vertical stripes and is very hard to read. I have tried rebooting and plugging the charger in several times but the screen is still the same.   I have to keep reloading the Fitbit onto my iPad it stays synced for about a week then won't sync and I have to start again.

 

 

Moderator edit: format

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‎10-01-2020 05:11

‎10-01-2020 05:11

Hi @GaryJ56, welcome to our Fitbit Community! I'm sorry to hear about the screen and syncing issues that your Charge 3 experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and wast told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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