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Charge 3 has lines across the screen

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‎03-10-2021 04:24 - last edited on ‎03-10-2021 05:29 by Fitbit Moderator

‎03-10-2021 04:24 - last edited on ‎03-10-2021 05:29 by Fitbit Moderator

My Charge 3 has lines in the display making it hard to use. Please help.

 

 

Moderator edit: subject for clarity/format

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‎03-10-2021 05:31

‎03-10-2021 05:31

Hello @Littlenucci, welcome to the community forums! 

 

For screen inconveniences, I suggest you to review the following thread for tips and suggestions. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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‎03-10-2021 08:58 - last edited on ‎03-10-2021 09:12 by Fitbit Moderator

In response to WilsonFitbit

‎03-10-2021 08:58 - last edited on ‎03-10-2021 09:12 by Fitbit Moderator

I changed faces and I can read the clock. I also tried resetting it a couple of times, even the long one. I had Retro double stat then changed to the Retro and it is almost unusable. Please help.

 

I can't read the clock.

 

Moderator Edit: Merged posts

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‎03-10-2021 09:19

In response to Littlenucci

‎03-10-2021 09:19

@Littlenucci, thank you for the troubleshooting steps you've tried! 

 

As suggested on the thread above, if restarting doesn't work, the best way to get help is to contact our Support Team. You can click on the link provided in the thread or click here to get connected. Make sure to explain the situation and the steps you've followed, this way the support team can help you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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