help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 has lines on display - Not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2020 05:47 - last edited on ‎11-09-2020 17:18 by Fitbit Moderator

‎11-09-2020 05:47 - last edited on ‎11-09-2020 17:18 by Fitbit Moderator

My charge 3 started displaying lines then won’t charge at all. I have cleaned both charger and watch carefully with alcohol, rebooted from my wrist and restarted from the charger. I have plugged the usb into my pc instead. Nothing works. The watch face shows a battery with an exclamation mark in the middle. Even when on the charger in the correct position it does not vibrate or charge. Please help!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-09-2020 17:17 - last edited on ‎08-25-2025 04:53 by Fitbit Moderator

‎11-09-2020 17:17 - last edited on ‎08-25-2025 04:53 by Fitbit Moderator

Hi @Palma_girl2014, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here, your patience with this situation is appreciated. Since you already tried our restart process to no avail, I'd recommend to try our long restart procedure following the next steps:

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

Let me know if the issue persists.  

Best Answer
0 Votes