Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 has lines on screen & wallet has disappeared from device

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I went to pay with my Charge3 a couple of days ago, and it rebooted the device. This happens every so often, except this time when it rebooted there was no wallet when I long-pressed the button. 

 

I have tried rebooting, force reboot (long press when in charger), removing then re-adding device, force stopping the app and clearing the cache. I tried removing the card from the wallet and re-adding, but it wouldn't recognise the details, but i can't even get to that screen now I've removed the Charge3 and added it back. There is a wallet tile in my app, but I can't get past 'connecting'.

 

Also getting 'Error registering Charge3 with Fitbit Pay Wallet. error connecting to service, try again later', when I try to add my card again.

 

Also, there are now lines on the screen , mostly on the top half of the screen (horizontal) and one vertical line near the left edge.

 

Does anyone have any ideas how to fix any of these issues please?

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

I went to Support live Chat in the end, as I tried loads of ways to fix things, but nothing worked.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

I went to Support live Chat in the end, as I tried loads of ways to fix things, but nothing worked.

Best Answer
0 Votes