Charge 3 has lines on screen and doesn't vibrate for notifications

[NWesley]

I'm having issues with my Fitbit charge 3. I tried rebooting it and changing the clock display with no success and the issue is persistent.  My Fitbit has lines all across the screen and does not vibrate with notifications anymore.

Moderator edit: subject for clarity 

[Gr4ndp4]

Hi, @NWesley, welcome to the community, I'm going to move your post to the Charge 3 board where I'm confident community members with Charge 3 experience will be happy to assist you.

Cheers

[LiliyaFitbit]

Welcome to the Fitbit Community, @NWesley. It's nice to see you around, @Gr4ndp4.

@Gr4ndp4 Thank you for your support!

@NWesley I appreciate your participation in the Forums and sharing that your Charge 3 has lines on screen and does not vibrate with notifications. Thanks for trying to resolve this, I am here to help. Since you've tried to restart the tracker and change a clock face, I recommend doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

I also recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?

Let me know how it goes. 

[GazzaSpazza]

I have the same problem black lines on the screen. I have tried all the suggestions reboot, change clock face, long restarting etc and it has not resolved the issue. Have had Charge 3 since June was a birthday present should have got it in April but due to c19 did not see my daughter. Please help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @GazzaSpazza.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts and the additional details. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

Let me know if you have any questions.