Charge 3 has lines on screen and won't restart

[MyIslandGirl13]

Good evening,

My device has been on charge and all of a sudden, when I checked the battery status it has these white lines/patches across the screen. I have searched what I should do (restart the device, etc.) but cannot get the device to switch off.

Please plese help. It was given as a gift for my birthday in June so it's only a few months old. 

Absolutely gutted.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MyIslandGirl13.

I am sorry to hear your Charge 3 tracker developed white lines across the screen. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. If the issue persists, perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes, I'll be around. 

[MyIslandGirl13]

Thank you! I have done both, although the full restart never completed. The
bar starts and then the smiley face appears even though I haven't moved the
device or released pressure. I have updated the app. I changed the clock
face to see if that would make any difference...I have attached the
picture...

[LiliyaFitbit]

Thank you for your reply, @MyIslandGirl13.

I appreciate the additional details. Thank you for your efforts to resolve the issue and provide a picture. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.