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Charge 3 has lines on screen and won't sync

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‎01-13-2021 11:38 - last edited on ‎01-14-2021 17:17 by

‎01-13-2021 11:38 - last edited on ‎01-14-2021 17:17 by

Hi, can someone please help, my charge 3 no longer syncs with my android phone or tablet, I have followed the steps on the troubleshooting, I've tried to reboot my fitbit, I've taken the app on & off, rebooted tablet/phone, done it separately so that Bluetooth doesn't interact, taken Bluetooth on & off. My fitbit just won't sync, update, it finds my fitbit but then disconnects to say it can't find device, I now also have black lines going across my screen on the fitbit also. Please help!

 

 

Moderator edit: subject for clarity 

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‎01-14-2021 17:12

‎01-14-2021 17:12

Welcome to the Fitbit Community, @Johnstonep.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

By the way, I've moved your post to Other Charge Trackers board so we can keep our forums organized.

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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