Charge 3 has multiple black lines on the screen

[javeria]

My Fitbit screen was disturbing out of nowhere. Heart rate was wrong at first. I was relaxed and calm but it was showing 177. Afterwards, that night, the screen started popping and screen was changing by itself. It was vibrating. Restarted for quite a lot of times. Charged up to 100%. It went like that for couple of days. Afterwards, the issue solved by itself and then the screen was so dim that I couldn’t see properly. It fixed by itself too. And then again, the charge comes below after 7-8hours after charging up to 100%. It happened for 3-4days. Afterwards it fixed by itself. But now, There are multiple black lines on my Fitbit screen. I’ve tried restarting and charging it to 100%. Nothing works. Please help.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @javeria. Welcome to the community forums!

Thank you for the detailed information and for the troubleshooting steps you've tried for each inconvenience. Now regarding the present issue, it seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and make sure to mention the troubleshooting steps you've performed, this way they can assist you from there. 

See you around.