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Charge 3 has stopped recording steps accurately

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‎11-04-2021 07:17 - last edited on ‎11-05-2021 08:12 by Moderator Alum

‎11-04-2021 07:17 - last edited on ‎11-05-2021 08:12 by Moderator Alum

My Charge 3 has stopped recording steps accurately. I have gone from 15k per day down to 1k despite doing the same amount of walking...any ideas?

 

 

 


Moderator edit: subject updated for clarity

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‎11-05-2021 08:15

‎11-05-2021 08:15

Hi, welcome to the Fitbit Community forums, @TerryNeighbour.

 

Thank you for all the details that you've provided regarding the inconvenience that you've been experiencing with your Charge 3 device. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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