Charge 3 has stopped working with the app

[CEJSD]

I've my charge 3 approx 20 months. Since January it has stopped syncing with the app. I've tried all the usual steps to get it syncing but with no luck. I've re disconnected it from  the device etc now I can't reconnect with the app. Please help

[AlvaroFitbit]

@CEJSD Thanks for being part of our Community! 

Let me help you with this and thank you for troubleshooting this issue. You don't specify all the troubleshooting steps you have tried so I suggest you try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[CEJSD]

Thanks for the quick response.

I've turned off phone and bluetooth and reset fitbit. I'm now trying to
pair my fitbit back to my phone and I can't. I've tried numerous times and
keep getting the same message.

[AlvaroFitbit]

@CEJSD thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.