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Charge 3 has stopped working, won't charge and heats up

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‎09-21-2020 13:41 - last edited on ‎09-24-2020 19:22 by

‎09-21-2020 13:41 - last edited on ‎09-24-2020 19:22 by

Yesterday my charge 3 stopped working. It will not charge. It heats up on charge, which I immediately turned off. And even overnight nothing has happened. Please can you help me with this issue? 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎09-24-2020 19:20

‎09-24-2020 19:20

Welcome to the Fitbit Community, @Rachaelmwilson1.

 

I am sorry to hear your Charge 3 tracker stopped working, won't charge and heats up. I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-25-2020 12:46

In response to LiliyaFitbit

‎09-25-2020 12:46

I appreciate your time in contacting me. Thank you. I am still waiting for customer supports response.

 

Rachael 

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‎09-25-2020 15:07

In response to Rachaelmwilson1

‎09-25-2020 15:07

Hi @Rachaelmwilson1, thank you for your reply. 

 

I appreciate your feedback and would like to advise that due to recent events affecting our operations, our team may need more time to respond. I appreciate your patience and understanding. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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