Charge 3 has suddenly gone blank

[gothicmack]

Hi,

Charge 3 has suddenly gone blank. Tried all solutions given in the forum. Such as.   Trying to turn it on by pressing the switch for 8 seconds, connecting it to the adapter and turning the power on....nothing is working.

It only vibrates whenever the switch is pressed.

Pl help...

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @gothicmack.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If your Charge 3 is syncing, please try to change the clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.

[gothicmack]

Hi,

Thanks for your timely advise. However, the troubleshooting could not resolve the issue. The device was pluggedin, the button was pressed and helf for 15 seconds, but the display did not turn on. The device was removed from the charger. The device was again plugged in and the poer button was pressed. This time the device vibrated only for 7 secs and didnt turn on. The device was unplugged but, it kept vibrating and stopped only when it was plugged in again. Throughtout this, the device neither turned on nor it synced with the app.

Please Help

[EdsonFitbit]

Thank you for your response, @gothicmack.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.