Charge 3 has vertical lines on the screen

[Eunice0606]

It's been 3 days ago since my Charge 3 screen developed vertical lines. I did all the reset and change the clock face but still its there. Is there any chance it will be fixed? Thank you.

Moderator edit: format

[WilsonFitbit]

Hello @Eunice0606. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've performed, this way they can assist you from there. 

See you around. 

[Songbirdz]

This has happened to mine as well and was coming on to say the same thing. I have both vertical and horizontal lines going through the face of my Fitbit Charge 3. I have tried restarting and researched online. I had to replace my previous Fitbit as it was stolen and would hate to again have to buy a new one. Hoping Support can help! 

[WilsonFitbit]

Hello @Songbirdz. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried. Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. 

As mentioned on a post above, you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected.

See you around.