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Charge 3 has vertical white lines across the display

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‎12-06-2020 12:32 - last edited on ‎12-07-2020 03:35 by Fitbit Moderator

‎12-06-2020 12:32 - last edited on ‎12-07-2020 03:35 by Fitbit Moderator

 

Hi all,

 

My Fitbit Charge 3, purchased 9 months ago in March 2020 has developed white lines across the display.  I have seen other topics on this matter that suggest following this advice to reset the device (https://help.fitbit.com/articles/en_US/Help_article/1186.htm) but I have had no success.  Would anyone be able to assist?

 

 

Moderator Edit: Clarified subject

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‎12-07-2020 03:39 - last edited on ‎04-30-2025 07:50 by Fitbit Moderator

‎12-07-2020 03:39 - last edited on ‎04-30-2025 07:50 by Fitbit Moderator

@smcalister89 Thanks for joining us! 

Let me help you with your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-09-2020 07:58

In response to AlvaroFitbit

‎12-09-2020 07:58

Thanks @AlvaroFitbit,

 

I've not received anything through email just yet so I'll wait for their contact.

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‎12-09-2020 08:39 - last edited on ‎04-30-2025 07:50 by Fitbit Moderator

In response to smcalister89

‎12-09-2020 08:39 - last edited on ‎04-30-2025 07:50 by Fitbit Moderator

@smcalister89 thank you for your reply.

Sorry to hear that you haven't received a reply from Support. Due to recent events affecting our operations, Support may need more than 7 business days to respond.  Still I verified that you do have a ticket created on their system so rest assured that you will get a reply from them.
 
Keep me posted.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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