Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Kellypops Thank you for participating in our Fitbit Community! I'm sorry to hear about the white lines you noticed on your Charge 3 screen. Thank you for taking the time to restart your tracker before contacting our forums. I'd like you to try one more workaround recommended for this issue:

- Sync their device.

- Open the Settings app on your device, tap "About". Finally, "Clear User Data".

After this, check out your tracker and see if the issue gets fixed.

Let me know how it goes! 

[CindyLouWhoDat]

@JuanJoFitbit I received my Charge 3 today and since I set it up i've had the white line thru the face displace. I've rebooted 5x and cleared user data twice and the line is still there. Is there anything else I can do? 

[JuanJoFitbit]

@CindyLouWhoDat Thank you for getting back! I'm sorry to hear that your new Charge 3 is also showing a white line across the display, even though you have restarted your tracker several times. I was able to get in touch with our Support team and told me that they assisted you via email recently. Please let me know if they provided a solution.

Looking forward to your response! 

[Sandrina_d]

Hi there, 

I have the same issue. First time out of package and I have these white lines.

Is there something I can do? 

[JuanJoFitbit]

@Sandrina_d Thank you for joining us in our Fitbit Community! I'm sorry to hear that your Charge 3 is also showing white lines on the display. If you haven't done so, please restart your tracker as described in this help article. This will refresh your tracker internally.

Once you've restarted your Charge 3, check out if the issue gets fixed.

Keep me posted on the outcome! 

[Sandrina_d]

Hi, 

I followed the instructions but unfortunately it didn't work, the stripes are still there. Do you have another solution? 

Thanks

Sandrina

[JuanJoFitbit]

@Sandrina_d Thank you for getting back and trying the restart process. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.You will receive an email from them soon.

Let me know if you have any doubts! 

[CushlaH]

I received my fitbit charge 3 hr as a Christmas gift only a few weeks ago and I've noticed multiple broken lines the entire height/length of the clock appearing accross the clock face. 

I've tried restarting the watch, clearing data, uninstalling, re-installing with no luck. 

Does anybody have any ideas on vow to fix this? 

[JuanJoFitbit]

@CushlaH Welcome to our Fitbit Community! I'm sorry to hear about the lines that are showing on your Charge 3. Since the issue persists even after you troubleshooted this issue, I'll send your case to our Customer Support team and they'll be happy to follow up.

Please keep an eye on your email account.

See you around! 

[CushlaH]

Thanks for your response and help with escalating my problem. 

I have since returned the watch to the store I purchased it from and they are happy to replace it with a new one. 

Problem solved. 

Regards 

Cushla

[LErinA]

My Charge 3 is having the same issue.  I have done all the trouble shooting items suggested as well and it has not remedied the problem.  What is the next step?

[Ellier123]

I’m having the same problem. I have been in touch via phone but problem still not resolved. Tried reset but nothing? 

[Bellfit]

My charge 3 just did the same thing with the white lines on the screen.  I have tried the reset and clear data with no success. Has a solution to this problem been found?

[BarkyMcBark]

I had a horizontal black (unlit) line through the screen when I first got mine.  Changing the clock face a couple of times fixed it.  Might do the same with the white lines.

[amandakane7117]

I just started having the same issue. White lines through the display. Tried rebooting it. The screen itself still works I can still swipe through my data, just have whites lines through the display. Is there anything else i can try? 

[GF16]

I too have white lines through the screen on my Charge 3. Have tried all fixes you have suggested. Please advise of my next step

[Ellier123]

Have you just got the Fitbit? Mine fixed itself within a day

Sent from my iPhone

[GF16]

No, had it a month or so and these lines appeared 4-5 days ago 😞

[kbella-1]

Hi @JuanJoFitbit - I'm having the exact same issue with my FitBit Charge 3. I just bought it in January 2019, and last night these white vertical stripes are on the screen. It was fine yesterday. I already rebooted it twice with no success. Can you please have someone reach out to help me? Thanks. ~ Krista