Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[SimplyZen]

Mine started with this problem 2 days ago. It’s 6 months old. I am thinking as another person who posted. Will the replacement also at some point arrive at the same configuration issue.

[noodler29]

Having the same issue... stared a few

hours ago

[Julieramsey54]

Call customer service they will help you

Sent from my iPhone

[LizzyFitbit]

Hi @TiffyChick, @SimplyZen and @noodler29. Welcome to our Community Forums. It's great to see you around @Julieramsey54, and thanks for stopping by to help our friends!

@TiffyChick, thanks for taking good care of your Charge 3, as well for the troubleshooting steps that you've tried to fix it's behavior. I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email.

@SimplyZen, thanks for reporting that your device just started to have this issue. @noodler29, I truly appreciate you for sharing a picture of your device's screen. If you've not done so, I'd suggest to restart your Charge 3 as this has helped to other users.

I'll be around, so let me know how it goes.

[sept1952]

Mine is doing the same thing. Have tried everything I can think of, but nothing helps! The screen looks awful!

[noodler29]

I’ve restarted twice with no luck.

[sept1952]

I’ve restarted twice too, no luck!

[sept1952]

I certainly hope not, but the one I have now is a replacement for one that was having another issue. I have always loved the fitbits, but might have to rethink things if this continues. Screen looks awful.

[sept1952]

I have already replaced mine once because of another issue. I had just bought it at Christmas too. Now the replacement is doing this. Not so sure about the Charge 3 anymore. Hope they find a solution.

[LizzyFitbit]

Hi @sept1952, welcome on board. It's nice to see you around @noodler29!

@noodler29. thanks for having tried the restart process. @sept1952, I appreciate you for letting me know your experience with your devices and your efforts in trying to get it working again. Because the issue persists, I've contacted our Support Team so they can create a case for each of you. They'll be contacting you via email shortly.

See you around.

[graceandgoose]

A replacement is being sent my way. Thank you for taking care of this! Awesome customer service!

[Joggernaut]

I have the same issue with the Fitbit having  few verticals faded lines was really upset about the problem, hasn’t gotten fixed yet but the screen screen works although barely didn’t expect it to break in a few months don’t know if I could get a replacement because I tried all the ways to fix like charging and pressing the power button although still didn’t work so need a replacement for it.

[Rorytoes02]

My Fitbit charge 3 has white streaks going down the middle of the screen as well. Got it in December as a Christmas gift. Tried restarting multiple times and the streaks are still there! Help 

[Viv2]

This problem is marked as solved, I have read through the entire thread and the only 'solution' appears to be having the Fitbit replaced, with no guarantee the problem will not arise in the replacement watch.  My Fitbit was a gift from my daughter, she was very excited to be able to give me what for her was an extravagant gift, I do not want to tell her there are problems with it.  

Is there a solution to the problem?  I have tried restarting the watch more than once.

Like some of the others, the problem arose with mine when the battery was low.  I have never worn the Fitbit in the shower.

[sept1952]

I have yet to be contacted by the support team.

[LizzyFitbit]

Hi @graceandgoose, @Viv2 and @sept1952. It's nice to see you around. @Joggernaut and @Rorytoes02, welcome to our Community Forums!

@graceandgoose, I'm so happy to hear that you'll be receiving a replacement soon. I'm sure that you'll crush your goals. 

@Joggernaut, thanks for letting me know that your device is having the same issue. I see your point of view about this and thanks for your efforts in trying to fix it. Just to confirm, have you tried restarting your Charge 3?

@Rorytoes02 and @Viv2, thanks for sharing detailed information about your device, as well for performing the restart. You did a fantastic job! Since the issue persists, I've requested a case for each of you so our Support Team can give you a hand. Keep an eye on your inbox.

@sept1952, I've informed that our Support Team is providing you assistance with your case. I'd recommend to reply back to them so they can help you out.

I'll be around if you need anything else.

[Mommabev]

I received my replacement Charge 3 today. Perfect! So excited. Fitbit Customer Service was excellent. Received my replacement very quickly after I explained the problems I was having. Thank you Fitbit!

Sent from my iPad

Moderator edit: removed personal information

[Joggernaut]

How did you get a free replacement. Warranty?

Sent from my iPad

[sept1952]

Mine has been mailed as well. Should get it tomorrow.

Sent from my iPhone

[sept1952]

I am still under warranty. But this was such a huge problem, I haven’t heard of anyone not getting a replacement.

Sent from my iPhone