Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[Tyka_girl]

I agree with you they just send me an offer for the charge 4 - which I won’t buy either. I’m making my charge 3 work for right now and then go get a competition one.

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[Raft2235]

To bad so sad for you! Company should try to do better!

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[Lurveblacklab]

I have the same issue and had reset, the white screen is still there. appreciate help on this, please. Thank you

[lamcclung10]

I contacted customer support and after trying various things, they are
shipping me a replacement.

[Raft2235]

Congratulations! Your fortitude hopefully paid off. May the Fitbit Gods be with you. Hopefully this one will last awhile!!!

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[Loricow]

So my charge 3 started the white line after 1 year. I assume my warranty is expired. Since I am not going to spend 200 to buy another Fitbit, since they appear to be flawed technology, I was wondering what brand you people have tried and been happy with. 

[TodGA]

Lizzy -

I, too, have a single white line horizontally across the watch face on my FitBit watch.

Have tried 8 and 15 second resets with USB cable and changing watch faces but nothing helps.

MANY posts about similar issues (some with multiple lines and face going solid white) - line does not block watch readout but I'm worried about it getting worse!

Gift.  Have had it for at least a couple years - never had this problem before.

A quick fix would be nice.  Otherwise, email about how to contact customer service for a replacement.

THANKS!

[bethmai]

I'm having the dreaded vertical lines also. I've tried the 8 second and the 15 second restarts but still the problem exists.

Fitbit was purchased 28.02.20. Any chance of a replacement please?

Thank you!

[lamcclung10]

I would say that you are way beyond your warranty period, but you can email
https://contact.fitbit.com

Good luck!

[Raft2235]

I found email was not good enough I would recommend talking in person at customer service and take no for an answer. It’s a diagnostic thing they don’t want to fix because the Charge 4 just became available on the market. With that said they should have plenty of old charge3 they can replace for your item. I was successful but you need to be nice and respectful but firm in your request. Good luck and may The Fitbit Gods be good to you. Take care and be safe.
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[Lelma]

I have white bands across my Fitbit screen since yesterday. I have tried a long reset as well deleting user data. The screen is still corrupt and I can’t swipe easily from one app to the other. Can you help fix this issue please ? The fitbit charge 2 was more reliable. This version doesn’t sync well, the screen doesn’t work...the tech is overall disappointing. 

[Alkeline]

Hi there, I am having the same issue. After the low battery symbol come up, I went ahead to charge my charge 3, but after it was charged, it whole screen has faded white lines on it. I did the reset and long reset and changed clock face. But its still the same. Is there other ways to solve this? 

[TodGA]

NO LINE! My Charge 3 had a single white line that was just above the time display.

Tried ALL the posted ‘fixes’ and NOTHING helped! For the last 4-6 weeks!!! THEN I glanced down and the line was GONE!

Maybe shaking it helped. Or holding it up with a Prayer. Or the way I held my nose.

GOOD LUCK to all who have this problem.

May the FORCE be with you.

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[Bjshif]

This is my second unit that has had the white lines. I woke up today and now my screen won’t scroll either. I tried the reset using the charger but it doesn’t make a difference. Help, I’ve been a Fitbit user for years. 

[isreedhar]

Hi - Please contact Fitbit support team,  Fitbit selling defective products and so many members complaining with the same issue. They are not interested to fix the issue. If your device is under warranty period they will replace else they will offer 25% for new device. I had same issue and got offer 25%. I lost faith with Fitbit and bought Garmin Vivo Active 3. Shame on Fitbit to sell defective products. 

[Bjshif]

This was already a replacement 

[Raft2235]

Right on. You are very smart!!!

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[Bjshif]

Their solution is to give me 25% off new purchase since this is out of warranty. The warranty on the original purchase not the replacement! 

[Wishiwas29]

It would be nice if they test their products before they sell them to consumers.
Wish I was 29

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[Raft2235]

Welcome to the wonderful world of Fitbit dysfunction! The only solution to my knowledge is a replacement from customer service. Don’t except the 25% discount on a new one! They need to stand behind their products! The organization needs to make there customers whole since they put out good money for their products! Good luck!!!

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