Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[Raft2235]

Unfortunately no diagnostics by Fitbit to resolve this issue. Just give you another defective device!

Sent from my iPhone

[Raft2235]

Right on! Couldn’t text any better my thoughts! Amen!

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[mets1962]

That will last less than a year mine did. Today 19 months and two devices later my lines disappeared into a black screen. Good luck, but same product, same issues.Sent from my T-Mobile 4G LTE device

[Raft2235]

Good luck with another defective device. It will last awhile hopefully!

Sent from my iPhone

[mets1962]

I got a replacement the first time right away. That us not the issue, the issue is that the replacement has the same issue and even though you won't have the replacement for a year, they will not replace the flawed product. The product us flawed. My replacement of less than a year went from lines to total black today.Sent from my T-Mobile 4G LTE device

[mets1962]

I am a teacher and my son is military, and I have friends....in addition to the teachers and families I have touched in 30 plus years of teaching, the military runs worldwide. I will let them know, as we look for each other for advice and support. I do not need my family to lose money on a poorly made product.Sent from my T-Mobile 4G LTE device

[Raft2235]

Need to call customer service and complain and refuse to take a replacement at 25%discount. They refuse to diagnose the problem. I just bought some new replacement bands a pack from Amazon (4) for 6.99. Fitbit wanted 24.95 for 1. Good luck!

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[mets1962]

I went from stripes yesterday to black screen today. Fitbit needs to replace all of the Charge 3s. They just do not care. I know they see the problem, just can't fix it, so make a newer model and have people pay more for it.Sent from my T-Mobile 4G LTE device

[Ancella]

Thank you for the info, i hope you find another watch that lasting for a long time 🙂

[DJTuite]

I have just rebooted, deleted data, rebooted again and not only are the lines still there but the time is off by about 15 minutes. WTH???

[UncleChuck]

I have exchanged 15 emails with them, and several phone conversations.
Absolutely no luck. I don't want their 25% discount, I don't want their
overnight shipping. I don't want a new band. I only want a working
Fitbit. Apparently that is a bridge too far. Fitbit customer support
is not good. For those of you who got something good from them, you are
lucky. It will end, I suspect.

[DarPhillips]

Spoiler

I have had my Charge 3 since October 2018 and never had any issues until today when I got a white line horizontally through the middle of the screen. Has there been any resolution to this problem. I have restarted and it is still there.

[UncleChuck]

As far as I can tell, no resolution.

We have all tried everything they suggested, MULTIPLE TIMES.

I susoect your next thing will be to have a totally black screen.

Your chances of having a working Fitbit are slim.

Sorry.

Sent from my iPhone

[Raft2235]

No fix to my knowledge. Need to ask for a replacement at no cost to you. They will offer a 25% discount. Oh wow! Good luck!

Sent from my iPhone

[mets1962]

No hope, unless you bought an extended warranty.?? Sorry.Sent from my T-Mobile 4G LTE device

[mets1962]

I agree wholeheartedly!Sent from my T-Mobile 4G LTE device

[Raft2235]

Amen brother or sister! Right on!

Sent from my iPhone

[Gidget5326]

This seems to be a known issue. I called in and the Fitbit team member walked me through steps to correct. The result as I've seen here - reset did not correct the problem. He was helpful walking me through replacement steps.

[Gidget5326]

Now that I have read through so many posts, I hope this won't be the case with the one time replacement they are sending. Candidly in this environment I can't allocate funds for a new one. It seems if they know this is a problem that they should send a newer model that doesn't have issues at this time. Disappointing. I will say a prayer that all works well with the replacement. Thanks so much to all for your notes. 

[Raft2235]

My replacement is working fine! For how long ???? I will not purchase another Fitbit product after this one goes lined. They know hey have a problem but I guess they want you to buy the Charge 4. Ain’t happening to this user. Take care!!!

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