Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[Tantigger4fb]

Sadly 8mths in my case which is appalling for the price

Sent from my iPhone

[UncleChuck]

Sadly, the life expectancy for a Charge 3 is 14-16 months. I believe Fitbit
goes to extraordinary measures to ensure your Fitbit will die immediately
after the warranty. Pray, if that is an option, or buy something else.
Fitbit customer service excellence expires at the 12 month and one day mark.


Good luck.

[Raft2235]

Amen to that!

Sent from my iPhone

[Tantigger4fb]

Or in my case 8mths !

Sent from my iPhone

[Cat1215]

Yes... I did try changing the clock face. My latest issue is it was fully
charged yesterday and now it’s saying the battery is low?
I have no idea what’s going on. I treat this watch better than my husband -
that might not be saying much! Haha. Trying to interject some humor. Anyone
have any other fitness trackers they’d recommend? Sorry, Fitbit..

[Chargeman]

Hi, I also have this issue on my charge 3 and have tried all the solutions written in this post but my watch still has those line. I’m still within the warranty for my charge 3. Can I please be contacted by someone to help me out? 

[Mikedanyc]

You can try calling Fitbit support and they may have you try different
things until your warranty runs out. Or they may agree to swap it for
another one. Either way, once your warranty runs out they will tell you to
buy another one. Thus starts the never ending cycle....

[Raft2235]

Call customer service and they should be able to help you!

Sent from my iPhone

[LittleTonka]

Hi, I am having these issues as well. Trying those steps did not help my fitbit was close to dying so I charged it. Told me it was full but within the first hour it was vibrating on my wrist like my alarm was going off in the next hour my heart rate monitor was off. From there it just got worse. By hour four it died again plugged it back in and followed these steps, and a few other suggestions from other community posts on this site. When I finally got it charged back up again I had faded white lines throughout the screen. Resetting/Rebooting, clearing data, changing clock face, none of these have helped. And now my Fitbit doesn’t hold a charge for more than four hours. Before this it could last 5-7 days depending on my workouts 

[UncleChuck]

You'll have to push it for them to help. They'll help you, but don't wait
for them to be procactive. That would cost them money, and they hope you'll
just go away.

[Chargeman]

Contacted customer support and was served by Dre. They’ve agreed to change my charge 3 for free! Very friendly and easy going.

[Tyka_girl]

I got the Apple Watch as Fitbit service was bad. My daughter is on her second charge 3 and it didn’t even last 4 months and the white lines appeared. I can get a new Fitbit on sale cheaper as their 25% off. But we won’t get another Fitbit product. My son says Garmin products are good.

Sent from my iPad

[sa7268]

Ok. Thanks. That's what Fitbit told me. 😭

[Raft2235]

I will remember Drye name since I believe he is the only one at Fitbit in quality patient care! You were lucky to get this person who has some knowledge integrity! Take care!

Sent from my iPhone

[UncleChuck]

Call Fitbit support none of us have had much luck with their suggestions. Sorry. Hope you fare better than most.

Sent from my iPhone

[Tantigger4fb]

Yes but the point is a device shouldn’t be breaking so early on - mine at 8mths ! With that price tag and under warranty a replacement is the least they can do - I’m not even getting the exact one I have ( rose gold ) the replacement will be black 

[Mikedanyc]

What excuse are they giving for replacing with wrong color?

[LizzyFitbit]

Hello everyone. Thanks for your continued participation in the Community Forums.

I appreciate your efforts while trying to get your Charge 3 devices to work correctly, and thanks for sharing your suggestions to help other members. I'm sorry for any inconvenience experienced and please know that our team strives to improve our products and services based on the feedback shared by our members. Be sure that your comments won't be taken for granted.

I'll be closing it for further comments. If you have more questions please reach out to our Support team or open a new thread in the Help Forums so you can find the best assistance from the Community.

See you around.