Charge 3 has white lines across the display

[Kellypops]

I think there's an actual issue with my fitbit but thought I'd post in here to see if anyone else was experiencing a similar issue. 

I bought my charge 3 just under two weeks ago. Last Friday, I noticed my screen looked faded and had white lines running through it. I have tried to reset it three times as generally suggested with no such luck. 

I haven't damaged it in any way and I've continued to wear it in the shower as I wasn't concerned due to it being waterproof. The day the faded screen/lines appeared was when the battery was very low - but that's the only thing I can think of and surely a low battery should'nt lead to this? 

Anyone's help would be greatly appreciated before I have to take it back. I've tried to add a picture to this thread but can't for some reason. 

Many Thanks

Moderator edit: updated subject for clarity

[Dele1234]

Return and it you money back
--
Sent from Gmail phone

[Wishiwas29]

Did this, white screen still in backround

[tlr3]

I received my replacement yesterday; all around it was a pretty quick and smooth process. Thanks @LizzyFitbit for your help!

I love the Charge 3 when it works--I hope this one keeps working!

[Wishiwas29]

I have had this issue for about three weeks. 

Can I send it in to be fixed?

I see there are quite Agee people with the same issue

[Mummacake]

Spoke to the Fitbit team online and after 15 minutes I have a replacement winging its way to me. Thanks Fitbit.

[KatSiebler]

I just read threw this whole thread and have tried everything the support team has said to do with no luck. 

The screen is unstable, the white lines make the screen and battery die so fast because of the screen being white not black. 

Mine did this also the one time it had a low battery of 12% 

before the white lines it was slow and not responsive to my finger and such. 

Fitbit charge 3 changed my life so much for the better and I depend on it like crazy so for me this is a huge issue 

my cable connection wasn’t even loose 

I babied mine ! Because it was such a expensive purchase for my lifestyle I didn’t wear it in the shower. It would only get water on it that wasn’t soapy! And I cleaned it completely according to instructions regularly 

i got mine dec. 2018 it is now July 2019 so when I saw the post about the recall I was in agreement 

I was gushing about Fitbit and to everyone and now I feel I can’t wear my Fitbit with pride and recommend it. 

Is there anyway a support them member could help me out and open a case for me because I want to love Fitbit again. 

I want this issue resolved so I’m hoping by posting this comment someone somewhere will get me the support I need

[DebEck]

The same issue has occurred with my Charge 3. Started yesterday from one minute to the next, not over time. I have had my Charge 3 since Jan and hadn’t had any other issues. It has never been wet. In fact, I tend to baby it a little. 😏

I have already tried the reset process and it didn’t resolve the issue. 

[Elizabeeth]

Mine has lines now too.  Started about 3 days ago.  I dropped my Cgarge 3 on a hard surface.  At first it was one line at the very top of the display.  Now there are 6.  It's like the pixels are dead.  I've had my Charge 3 since February 2019.

[dhakabill]

My 6 month-old charge 3 fitbit has had similar issues to Dragoness19.  The white lines, the fading screen but it has now packed it in.  I have attempted the items discussed below, sadly, without success. 

This seems to be a common charge 3 problem?      

[Live4today]

I guess it is. My white line keep getting worst. They replacement mind after trying and hoping I can fix it my self. It’s been two weeks and I am happy with it. The most import is the light. You can see it and read it clearly.

[Live4today]

I don’t think they haven’t yet found a way to fix the ling. My just kept getting worst and harder to read so I called and get it replace. It’s bee two weeks and I am very happy with it so far

[KatSiebler]

@Live4today 

 This may be a stupid question but I can’t seem to find the number to call I thought the moderator of the thread would msg me here and like open a case file for me and they would email me

[KatSiebler]

I just sent them an email with my long msg that I posted in this thread about I’m terrible with blogs forums and threads 

I got an email saying a new case number and they with contact me so I pray they fix this 

I’m sad to hear all this happened to SO MANY PEOPLE ALL AROUND THE SAME TIME???!!!!

i was gonna buy the versa or like the best scale and aria? And now I’m not sure I should save for those things 

I pray they replace mine 

[dhakabill]

Congratulations on getting it to work again!
I really liked the Charge 3, the range of things it measured, the
waterproofing and the battery life.
But mine has given up the ghost. Unfortunately, I purchased it in Thailand
and am working in Bangladesh and am unable to get a replacement.

Now I have to decide if I trust it enough to purchase a new one. The Charge
3 costs over $200 out here. In the interim, I am using a Mi 4 which is
cheap and available here but does not measure up to the Charge 3.

[Live4today]

On the Fitbit site for the number

Get Outlook for Android

[TM83]

I restarted my Fitbit charge 10 times and this issue doesn’t go away I reset and clear everything still is cloudy and the white streaks still run down display 

[LizzyFitbit]

Hi @Mummacake, @Dele1234, @Live4today and @tlr3. It's nice to see you around. A warm welcome to our new friends @AmsKY, @brookeleighh, @allyssasztraube, @Wishiwas29, @DebEck, @Elizabeeth, @KatSiebler, @dhakabill and @TM83! I'm sorry for my delayed response, I'll continue helping you with your Charge 3 devices.

@Mummacake and @KatSiebler, thanks for taking the time to contact our Support Team. @Live4today, thanks for helping our friends. @tlr3, thanks for your comments. I'm glad that you had a good experience with them, and now you'll receive a replacement. 

@AmsKY, @Wishiwas29, @Elizabeeth and @TM83, thanks for letting me know about your Charge 3, as well for the steps that you've tried prior posting. I've checked with our Support Team and apparently they already took your case under their wings. They'll continue working with you via email, keep an eye on your inbox.

@brookeleighh, @allyssasztraube, @DebEck and @dhakabill, thanks for sharing detailed information about your Charge 3 devices. You did a great job with the steps suggested in this thread! I've gone ahead, and requested a case for each of you so our Support Team can give you a hand. You should be getting a reply soon.

@Dele1234, thanks for stopping by. If you'd no longer like to follow a board, thread, or post, you can delete your subscriptions by following these steps:

1. Navigate to your Community Settings, and click "Subscriptions & Notifications." 
2. Click "My Subscriptions" to view a list of posts, threads, and boards that you are subscribed to. 
3. To delete a subscription, check-mark the box next to each respective subscription. Then, click "Email Subscription Options" to the top right, then "Delete Selected Subscriptions."

Feel free to let me know if you have another question.

[Sophiekaye]

Hi

ive tried resetting multiple times and mine is not fixed either. I’ve had the Fitbit for around 7 months now and haven’t had a single issue. And this has come really randomly. Didn’t hit anything or swim or anything like that. 

What can I do?

[Hollie12]

I am having the same problem.  Just purchased in January 2019.  I have rebooted, reset, everything. Can someone contact me as well.  Thanks, Hollie

[TM83]

Contact customer Service!!! That’s what I did after all the trouble
shooting didn’t fix the problem.