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Charge 3 has white lines across the screen

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‎04-23-2021 15:20 - last edited on ‎04-24-2021 04:06 by Fitbit Moderator

‎04-23-2021 15:20 - last edited on ‎04-24-2021 04:06 by Fitbit Moderator

So I have had a FitBit as soon as they came out. I’m currently on a FitBit Charge 3 and like many others, when I charged it, I got white lines across my screen. Support tells me I will get 35% off my next purchase.  Really?????? Are you kidding?  Nope-I think I'm okay- way to go FitBit

 

 

Moderator edit: subject for clarity/word choice

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‎04-24-2021 04:04

‎04-24-2021 04:04

Hello @Katsag. Welcome to the community forums. 

 

I'm very sorry for this experience and thank you for the detailed information and for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

 

On a side note, please take into consideration that replacement devices are provided for products that have a defect while still in the warranty period. In this case since your device is out of the warranty period, a discount has been offered. If you have questions about our warranty, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

 

I also suggest you to update your case with our Support Team if you still have additional questions or if you require further assistance, this way they can continue working on your case. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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‎04-28-2021 12:27

‎04-28-2021 12:27

This is obviously an ongoing issue with the Charge 3.  I was offered 35% off a new FitBit.  I discussed with my family and realized I have had to buy a new FitBit on pretty much a yearly basis.  Therefore, I have decided to purchase an Apple Watch.  Goodbye FitBit

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‎04-30-2021 04:21

In response to Katsag

‎04-30-2021 04:21

@Katsag Thank you very much for your reply. 

 

I'm sorry for any inconvenience caused. Please note that our team is always working to enhance your experience  and your feedback is a big part of that process.

 

On a side note, please note that replacement devices are provided for products within the warranty period. If your original Charge 3 is no longer under warranty a discount is an available option for you. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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