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Charge 3 has white lines across the screen

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‎08-11-2021 11:34 - last edited on ‎08-11-2021 11:51 by Fitbit Moderator

‎08-11-2021 11:34 - last edited on ‎08-11-2021 11:51 by Fitbit Moderator

Just looking for some advise my charge 3 is just over a year old. It started a few months ago with a few lines on the screen and now it seems to be white with more lines. I’ve restarted it and changed the clock face but nothing seems to work. I have noticed the forums full of these problems has anyone got any solutions to resolve it? Thanks in advance. My other fit bit was 10 yrs old and I never had a days problem with it. What a shame the quality of there product has declined so badly. 

 

 

 

Moderator edit: subject for clarity

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‎08-11-2021 11:53

‎08-11-2021 11:53

Hello @fhaddow. Welcome to the community forums. 

 

I'm very sorry for the experience and thank you for the information, for the steps you've followed and for taking the time to provide your feedback. 

It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. In addition, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

On a side note, your post will remain open if someone else would like to provide additional information. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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