Charge 3 has white lines after charging

[Arkenbee]

I charged my Charge 3 yesterday and it has white lines down the display screen.  The fitbit still seems to be working but the lines make it hard to read. 

Moderator edit: subject for clarity 

[Arkenbee]

I tried changing the clock face and restarting just as suggested and the white/grey vertical lines are still there. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Arkenbee.

I am sorry to hear your Charge 3 has white lines on screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker and change a clock face, I recommend doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes.