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Charge 3 has white lines and HR stopped working

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‎06-06-2021 04:46 - last edited on ‎06-09-2021 04:41 by Fitbit Moderator

‎06-06-2021 04:46 - last edited on ‎06-09-2021 04:41 by Fitbit Moderator

My Charge3 is 8 months old and there are white lines in the display. I have tried all options in forum but with no luck. Also, HR monitor has stopped working. If I reset all data then it starts working for a few days and then stops again. The product is still under warranty. 

 

 

 

Moderator edit: subject for clarity

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‎06-07-2021 06:01

‎06-07-2021 06:01

Hello @geethap. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since these steps didn't work, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain both inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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3 REPLIES 3

‎06-07-2021 06:01

‎06-07-2021 06:01

Hello @geethap. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since these steps didn't work, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain both inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎06-07-2021 07:13

In response to WilsonFitbit

‎06-07-2021 07:13

Thank you for your email. As per your suggestion, I have sent an email to
the support team.

Geetha
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‎06-09-2021 04:43

In response to geethap

‎06-09-2021 04:43

@geethap Thanks for your reply. 

 

I appreciate the information and thank you for reaching out to our Support Team. I was able to see that they sent an email to you yesterday, please make sure to reply to that email so they can continue working on your case and provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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