Charge 3 has white lines and is unresponsive to touch

[Red20]

My charge 3 screen has white lines and is unresponsive to touch. I have tried resetting it but it didn't do anything 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Red20.

I am sorry to hear your Charge 3 screen has white lines and is unresponsive to touch. Thanks for trying to resolve this and I am here to help. Since you've tried to restart the tracker already, I recommend doing the long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[Red20]

Hi thanks for getting back to me so quickly. I have tried the suggestion u suggested and sadly it failed to change anything with my Fitbit 

Many thanks 

[ELMOBOND]

 the Mine did this on saturday July 18th, started rapidly changing screens and then just stopped.  Plugged in did the 15 second hold and a white line.  Now it does nothing, i think it is pretty sad that this only a year seeing as it was my second one that did the same thing a year ago and had to be replaced.  So the longevity of the FITBIT is to say extremely subpar to say the least 

[ELMOBOND]

I did all you said and my FITBIT, which is a replacement from July 2019 so exactly a year later it crapped out on me again.  why is the life of this product so poor.  It should last more than a year 

[ChristophW]

Hi, my Fitbit (Charge 3) is also showing white lines since saturday. I already tried the short restart, long restart and changing the clockface, but the lines still show on the display. How should I proceed?

[ELMOBOND]

by throwing it in the garbage.  I called support and they do nothing.  I would look for something that is more reliable as i am 

[Jr60]

I did these steps all I der now is the smiley face no charging. So disappointing 

[ELMOBOND]

Same here i am now looking at getting a Withings Pulse HR...so far the reviews seem to be good 

[Emzie13]

Hi, hopefully you can help. I have white lines appear on my fitbit charge 3 yesterday. I have look at advise given and tried all recommendations but nothing has worked. Please can you advise what I now need to do to get a replacement?

Thank You 

Emma

[ELMOBOND]

If it isnt under warranty all you'll get is a discount offer.  I would suggest looking at other more reliable fitness trackers 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ChristophW @Jr60 @Emzie13. Thank you for your reply, @Red20. It's nice to see you again in our Community Forums, @ELMOBOND.   

@Red20 @ChristophW I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Jr60 @Emzie13 I am sorry to hear about the issues with your devices, I totally understand how you are feeling and appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

@ELMOBOND thank you for joining the conversation and sharing your experience and feedback. Our team is always working on our products and services, and your comments are always welcome. Thank you for contacting our Support team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

Let me know if you have any questions.

[backjula]

Mine is doing this also. I just bought this one in February because my previous one did the same thing. It was only 6 months old. I have tried to restart it and nothing. The Fitbit is still tracking my steps, but I cannot see the screen as it is all blurry. I am so disappointed. I’m not in a position to replace it at this time

[ELMOBOND]

As i stated yes i contacted them, was given a discount offer but feel that if the product doesn't last, meaning more than a year, i do not feel i would want to continually throw away my money on a product that obviously has issues and zero longevity.  I have been looking at other trackers and am looking at replacing with a different option.  Hopefully i will have better luck with the longevity and quality than i have with the FITBIT Charge 3.   I appreciate your efforts and response. 

[backjula]

I agree. I cannot afford to throw away $100+ every 6 months. I thought it
was just me, but it’s pretty crazy that we all started having the same
problems on the same day

[ELMOBOND]

Exactly, good luck in finding a good replacement!