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Charge 3 has white lines and it is not receiving notifications

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‎08-30-2021 07:00 - last edited on ‎08-30-2021 07:07 by Fitbit Moderator

‎08-30-2021 07:00 - last edited on ‎08-30-2021 07:07 by Fitbit Moderator

Hi

 

New to the forum. Have been struggling with my notifications for a while. Used to be notified when I would receive a message or phone call but it has now stopped. Have tired to reboot, clear data and plugged it in to the port but no change. My Fitbit face also has white lines across it.

 

Please help! 

 

 

Moderator edit: subject for clarity

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‎08-30-2021 07:15 - last edited on ‎02-21-2024 07:17 by Fitbit Moderator

‎08-30-2021 07:15 - last edited on ‎02-21-2024 07:17 by Fitbit Moderator

Hello @RadhaB. Welcome to the community forums. 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. Regarding the notifications inconvenience, please make sure that you've followed all the recommended steps in this help article: How do I get notifications from my phone on my Fitbit device?

In regards with the screen inconvenience, it seems that you've followed the suggested tips in this thread. Since the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. You can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. You can click here to get connected. 

Wilson M. | Community Moderator, Fitbit.
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