Charge 3 has white vertical lines on screen

[ramasimha]

The whole screen had white vertical lines

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @ramasimha.

I am sorry to hear your Charge 3 screen has white vertical lines. I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

[BrittanyRye]

I'm having a similar problem. I'm getting lines across my screen. I've done the restart, long restart, and changed the clock face. I bought it on June 1, 2020 for it to start getting lines barely over a month later. I'm highly unhappy with my purchase because of this. I've stopped wearing it as much as a result 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BrittanyRye.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and the additional details. I totally understand how you are feeling and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to resolve the issue for you. Thank you for your time and efforts.

Let me know if you have any questions.

[SunsetRunner]

Hi,

I am experiencing the same problem, vertical lines all over the screen and the touch function is not working as it should. I have done the long restart and swithed the clock phase without luck. I have contacted the support team twice without any response. I am really dissapointed. Maybee you can help?

Regards Anna 

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your device, and you haven't received a response from our Support team. I appreciate your troubleshooting efforts, I totally understand how you are feeling and I am here to help. I've sent the information to our Support team and they will be contacting you soon. Please keep an eye on your inbox. 

I'll be around if you need further assistance.