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Charge 3 heart rate and battery issues

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‎05-22-2020 21:26 - last edited on ‎12-01-2020 15:54 by Fitbit Moderator

‎05-22-2020 21:26 - last edited on ‎12-01-2020 15:54 by Fitbit Moderator

Hi! Please help. My Charge 3 all of a sudden stopped reading my heart rate a few hours ago and the battery has been draining super fast. I've tried to let it die and then charge up, I've tried restarting and nothing. Any help would be greatly appreciated. Thank you 

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 07:58 - last edited on ‎06-30-2025 08:09 by Fitbit Moderator

‎10-14-2020 07:58 - last edited on ‎06-30-2025 08:09 by Fitbit Moderator

Welcome to the Community, @Girdie.

Thanks for troubleshooting these heart rate and battery issues. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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