Charge 3 heart rate and display issues

[JoakimB]

Hello,

I bought my Charge 3 just over a year ago and I have been very pleased with it. I've used it for running and sleep tracking mostly. It started acting up about a week ago. I noticed that it stopped tracking my heart rate now and then. A couple of days later the heart rate tracking stopped completely.

Now it seems like the side-button is pressing it self all the time. It's impossible to navigate the screen since the Charge 3 presses back by itself all the time. The clock keeps vibrating like crazy because of the vibration feedback when the button is pressed.

The warranty is only 12 months and it broke after 14 months so I guess I'm out of luck. But is this really the expected length of life of a Charge 3? I don't want to buy a new one that breaks after another 14 months. Any ideas?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @JoakimB.

I am glad to hear that you have been enjoying your Charge 3. About the issues you are experiencing, I recommend taking a look at the following help articles and follow the instructions there:

• Why don't I see my heart rate on my Fitbit device?
• How do I restart my Fitbit device?

Let me know the outcome. 

[JoakimB]

Hello @AlejandraFitbit 

I have tried restarting my Charge 3. Actually, when I plug in and charge my Charge 3 it keeps restarting itself since the button is pressed all the time.

The outcome is the same after restart. I still can't do anything with the watch since the button is constantly pressed without me even touching the watch.

[AlejandraFitbit]

Thanks for the update, @JoakimB.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[JoakimB]

Thanks for the reply @AlejandraFitbit I was indeed contacted by the support team.

I was however mistaken and it turned out that I had a 2 year warranty from the store I bought it from. So I went there and got a brand new Charge 3 from the store. So I'm happy and all is good 🙂

Thanks for your time

[AlejandraFitbit]

Thanks for the update, @JoakimB.

Those are great news, I am glad to hear that you received a new Charge 3. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!