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Charge 3 heart rate and sleep issues

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‎04-28-2020 04:45 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-28-2020 04:45 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

In the last 4 days the heart GM rate monitor has gone crazy, the sleep app is not tracking. Anyone else having this issue?

 

 

Moderator Edit: Clarified subject

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‎06-28-2020 06:35

‎06-28-2020 06:35

It's great to welcome you, @Krystls.

 

If your tracker isn't registering your heart rate information, it won't be able to recognize your sleep. I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the instructions provided there.

 

After following these steps, check your heart rate and sleep data.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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