help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 heart rate data is too high

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2022 10:17 - last edited on ‎06-28-2022 15:14 by Fitbit Moderator

‎06-27-2022 10:17 - last edited on ‎06-28-2022 15:14 by Fitbit Moderator

Having a similar problem. Yesterday my Charge 3 Said I burned over 5,000 calories. It thinks I'm running marathons. I had a slow day, gardening, little walk around the neighborhood. Right now I'm sitting at a desk and it says my heart rate is 125. Not a chance!

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
3 REPLIES 3

‎06-28-2022 15:14

‎06-28-2022 15:14

Hi there, @MovingOn2020.

 

I've moved your post to the Other Charge Trackers board so you can receive more related responses. Thanks for the details provided and let me share there are different factors that impact your heart rate data, which will also affect other stats such as your calories burned. With this in mind, please review this help article which describes some tips to improve its accuracy. Additionally, try restarting your tracker to refresh its performance and monitor its behavior.

Best Answer

‎06-28-2022 17:02

In response to LizzyFitbit

‎06-28-2022 17:02

I restarted it, called Fitbit help. He agreed; it should not be counting calories burned at such a crazy rate. Until the last few days, my average burned was about 1900 calories. I have not changed ANYTHING at all. It's the device, and it is malfunctioning. Please help, since restarting did not good.

Best Answer

‎06-30-2022 12:17

In response to MovingOn2020

‎06-30-2022 12:17

Hi there, @MovingOn2020.

 

Thanks for taking the time to restart your tracker, and contact our Support team. I understand your point of view and I'm sorry the issue still persists with your Charge 3. Given this situation, I'd recommend getting in touch with our team one more time so they can evaluate your tracker's behavior and see what can be done to bring you back on track. As you know, they're available via chat and phone, just click here to get connected with them.

Best Answer
0 Votes