06-06-2020
16:24
- last edited on
11-11-2020
10:36
by
AlejandraFitbit
06-06-2020
16:24
- last edited on
11-11-2020
10:36
by
AlejandraFitbit
I have all day syncing; screen lines still there; not tracking sleep; Heart rate from last Monday, Tuesday, & Friday missing.
Was trying Premium, but I won't be signing up and paying for that because the message every day is "Not enough heart rate data available." I have rebooted; added device again to app; changed clock face; paired again;
Nothing seems to work with any consistency; and lines are not going away despite my changing clock face. App is Version 3.22.1
Moderator Edit: Clarified subject
11-11-2020 10:37
11-11-2020 10:37
It's great to see you here, @SunsetRunner.
Thanks for troubleshooting these issues. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else.