Charge 3 heart rate information inaccurate

[pjf53]

My Charge 3 heart rate monitor is no longer working properly during stationary bike rides. I ride hard in trying to keep my heart rate above 140. The Charge 3 worked fine for a long time but now sits in the 70's or 80's for most of my hour ride in spite of a strenuous ride registering heart rate above 140.

I've tried resetting the Charge 3, disconnecting the heart rate monitor on the bike, and moving the Charge 3 on my wrist none of which seems to make a difference. Any advice would be appreciated.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @pjf53.

Thanks for troubleshooting this heart rate issue. If you are having problems with this information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

Let me know how it goes. 🙂

[pjf53]

I have tried all of those and the issue persists.  

[pjf53]

I also called support.  They took me through some steeps that did not work.  I will call them back Monday.

[AlejandraFitbit]

Thanks for the update, @pjf53.

I am glad to hear that you have contacted support. Since you already created a case, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else. 🙂

[Groovenbuttafly]

I was looking to this post for possible support. My heart rate monitor did not record my sleep last night and is not working this morning. Any suggestions on how to get it going?

[pjf53]

My only suggestion is to call support. I’m on my third call but it is clear they are trying to help.

[Groovenbuttafly]

Thanks @pjf53. I did try the reboot and didn't work. Super annoying. Ahhh,
technology!

--
Onward and upward...

*"We live only to discover beauty. All else is a form of waiting." Kahlil
Gibran*

Moderator edit: personal info removed

[pjf53]

I haven't heard anything in three days.  It is becoming less clear they are trying to help. I've become reliant on the functionality and may need to switch to a different product.