Charge 3 heart rate information inaccurate

[SV_20]

I have a Charge 3 that within the past 2 days (at least that I’ve noticed) has started to record very high heart rates even when I’m at rest. (Example, 167 bpm when my heart rate is between 58-60 bpm while sitting for a very long time.) It’s also resulted in very high and inaccurate daily calorie burn totals and not recording my sleep properly.

 
I have tried:

Turning HR off, restarting the watch, turning HR back on.

Letting battery run down to zero before charging. 
Resetting the watch completely 

But none of these have worked for me. Is there anything else that can be done? I’ve enjoyed my Fitbit and don’t really want to explore other fitness tracker brands yet.

Thanks in advance for the help.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @SV_20.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this heart rate issue.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[SunsetRunner]

My Fitbit died because of the heart rate must of got moisture it too because the screen started to screw up and then did not work at all
Warren Townsend

Moderator edit: removed personal info

[smileykirstie]

I have exactly the same issue as this and it only started yesterday after the app update. 

Apparently I’ve done 8’hours of exercise today when sat at my desk. 

I’ve noticed that the heart rate lights on the underneath seem to be working a bit unusual too. 

Would you be able to look into my data and see what the issue is please? 

thanks 

[AlejandraFitbit]

Hey @SunsetRunner and @smileykirstie, welcome to the Forums.

I apologize for the slow reply. Can you please be more specific about the issues you are experiencing? Are your trackers turning on? Is this problem with your heart rate information?.

I hope to hear from you soon. 😉

[SunsetRunner]

My Fitbit completely stop working after that and I got a new one.
Warren Townsend

Moderator edit: removed personal info

[AlejandraFitbit]

Thanks for getting back, @SunsetRunner.

I apologize for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

It's great to hear that you received a new unit. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 🙂