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Charge 3 heart rate information inaccurate

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‎04-20-2020 12:21 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-20-2020 12:21 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

When using Peloton, it does a horrible job in tracking heart rate. Was on it earlier today for 30 minutes, and did not register my heart rate above 99, when it was tracking at 130+ for at least 25 minutes.

 

Just to confirm, I then immediately switched over to a Precor stepper which does measure heart rate and it confirmed rate of 135+.  

 

 

Moderator edit: subject for clarity

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‎05-01-2020 11:37

‎05-01-2020 11:37

Welcome to the Forums, @PELOTON_RICK.

 

I am sorry for the delay in response. If you are having problems with your heart rate information, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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