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Charge 3 heart rate information inaccurate

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‎05-09-2020 12:40 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

‎05-09-2020 12:40 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

For the last there days my Fitbit Charge 3 has been showing completely crazy heart rates. It shows extremely high heart rates, for example it shows heart rates over my HR max when I am resting in the sofa. I restated the device and cleared it from all data.

 

 

Moderator Edit: Clarified subject

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‎07-23-2020 06:37

‎07-23-2020 06:37

It's great to see you around, @ararar.

 

I appreciate all the efforts in trying to fix this heart rate issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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