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Charge 3 heart rate is not working

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‎11-18-2022 08:53 - last edited on ‎11-19-2022 07:36 by Fitbit Moderator

‎11-18-2022 08:53 - last edited on ‎11-19-2022 07:36 by Fitbit Moderator

Hi, my Fitbit charge 3 heart rate isn’t working and the sensor light at the back isn’t on any more, I’ve tried resting it multiple times and it’s still not working has any one got any solution to help, please and thank you 

 

 

Moderator edit: updated subject for clarity. 

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‎11-19-2022 07:39

In response to AmandaSimpson94

‎11-19-2022 07:39

Welcome to the Fitbit Community, @AmandaSimpson94. I'm sorry to hear your Charge 3 heart rate is not working and thank you for letting us know that you have tried resetting it multiple times and for following @JohnnyRow's advise.

 

Please see our heart-rate tracking troubleshooting steps here.

 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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4 REPLIES 4

‎11-18-2022 09:30

‎11-18-2022 09:30

Make sure that Heart Rate is not turned off in Settings.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-18-2022 09:45

In response to JohnnyRow

‎11-18-2022 09:45

It’s turned on

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0 Votes

‎11-19-2022 07:39

In response to AmandaSimpson94

‎11-19-2022 07:39

Welcome to the Fitbit Community, @AmandaSimpson94. I'm sorry to hear your Charge 3 heart rate is not working and thank you for letting us know that you have tried resetting it multiple times and for following @JohnnyRow's advise.

 

Please see our heart-rate tracking troubleshooting steps here.

 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer

‎12-09-2022 00:31

‎12-09-2022 00:31

Make sure your device is positioned correctly on your wrist: Tighten the band just enough so it doesn't slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate. Heart-rate tracking may not work with certain accessory bands, especially if they're loose fitting.

 

Regards,

Will

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