help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 heart rate issues during a run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2020 13:33 - last edited on ‎11-09-2020 09:47 by Moderator Alum

‎05-31-2020 13:33 - last edited on ‎11-09-2020 09:47 by Moderator Alum

I purchased my Charge 3 in December 2019 and since then have been unable to track my heart rate during a run. I therefore need to use another exercise app to do this which given the cost of the Fitbit, is very unsatisfying. Having looked through other posts, this does appear to be an ongoing issue. Is there any progress in resolving this? 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-09-2020 09:48

‎11-09-2020 09:48

Welcome to the Community, @CL1980.

 

I understand how are you feeling. If you are having problems with your heart rate information, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes